FAQ

RENTAL

How can I rent a bike?


You can book it on-line through our website or you can visit us at our pick up point in Cagliari Via Giovanni Maria Dettori, 3a.




Is it possible to leave the bike in another location?


No, this is not an option right now.




How old do I have to be to be able to rent a bicycle?


You must be 18 or older. If the rider is younger than 18, the rider must have a parent or a legal guardian present and must give permission for the minor to ride by signing the, “Release, Waiver, and Liability Agreement”.

This is standard paperwork that is filled out by every one of our riders.




Is there any deposit required for renting a bicycle?


No, we need only a valid ID or passport for your day rental.

The deposit is required if you rent a bike for more than one day.




Do you offer a pick-up service from the hotel?


​Yes, it is an option available. Check it in the booking form while making your reservation.




What is included in the rental price?


We provide you with a helmet (not mandatory but recommended) , a bottle of water and a map of the city.

All bikes have a basket, a security lock and run flat tyres.

There is also a liability insurance.




What is the liability insurance included?


The “Civil Liability” insurance covers the damages that you might cause to a third party or property of third parties when you ride the bike, and the damages that might caused by a malfunction of the bike.

The insurance does not cover damages caused by the driver and the theft of the bicycle.




Do you rent baby seat?


Absolutely. You can rent child seat if your kid weighs less than 22 kg/48,5 lbs.




How many miles/kilometers can I do with your electric bike?


An e-bike fully charged allows you to ride up to 80 km/50 Miles depending on the level of assistance you required




Do I need to make a reservation?


In order to guarantee availability of the e-bikes, it is wise to make a reservation ahead of time.

Payment in full is required at the time of booking.




Can I cancel my reservation?


Yes you can. All cancellations must be made by email to info@easycletta.it

Cancellations made prior to 3 days of reservation date are fully refunded (except credit card and paypal fees).

Cancellations made within 3 days of the reservation date are charged 100% of the price.

Reservation no shows are charged in full, and considered non-refundable.

If a reservation date is changed from its original date, the changed reservation no longer qualifies for cancellation, is charged in full, and is considered non-refundable.




Can I change my booking date?


Yes you can change it up to 3 days before the booking time.




What should I wear?


We suggest you to wear something casual and comfortable, appropriate dress for the weather conditions is advised. We also recommend wearing closed toed shoes; sandals or flip-flops are discouraged because of the high chances of toe injuries.




How far is your pick-point from the cruise terminal?


Our location is just 5 minute walk (400 m) from the cruise passengers bus stop!





TOUR

How can I book a tour?


However you prefer! You can book it online through our website or you can reach us at our location in Cagliari, Via Giovanni Maria Dettori 3a.




Where do the tours start?


All tours start and finish at our location in Cagliari, Via Giovanni Maria Dettori 3a.




Who can participate in the tour?


All interested and willing people are invited to participate. Participants must be able to comfortably ride a bike and be at least 150 cm/59 inches tall. We have also one electric MTB for kids 140 cm / 55 inches, call us for availabiity.




What is an electric Bike?


It is like a normal bike but with an electric engine which provides assistance to the rider up to 25km/h.




Is it difficult to ride an e-bike?


Not at all. It is really like riding a conventional bike but with the pleasant help of the engine.

You can ride easily also the steeper climbs.




How many people are on a trip?


The bike tours range from 2 to 8 guests maximum in addition to a guide. We believe small groups are key for providing personal and local experiences.




What is included?


We provide everything the participants will need for an enjoyable, safe ride including a comfort bike, helmet and a bottle of water.




Do you offer a pick-up service from the hotel?


Yes, it is an option available. Check it in the booking form while making your reservation.




Do you rent baby seat?


Absolutely. You can rent child seat if your kid weighs less than 22 kg/48,5 lbs.




Do I need to make a reservation?


In order to guarantee availability of the e-bikes for the tour, it is wise to make a reservation ahead of time. Payment in full is required at the time of booking.




Can I cancel my reservation?


Yes you can. All cancellations must be made by email to info@easycletta.it

Cancellations made prior to 7 days of reservation date are fully refunded (except credit card and paypal fees).

Cancellations made within 7 days of the reservation date are charged 100% of the price.

Reservation no shows are charged in full, and considered non-refundable.

If a reservation date is changed from its original date, the changed reservation no longer qualifies for cancellation, is charged in full, and is considered non-refundable.




What if rains?


Tours are conducted rain or shine. In case of extreme weather or unsafe surface conditions Easycletta reserves the right to cancel the tour.

In this case you may either reschedule or request a full refund.




What is the policy for damage?


Our bikes have a liability insurance that covers the damages that you might cause to a third party or property of third parties when you ride the bike, and the damages that might caused by a malfunction of the bike.

The insurance does not cover damages caused by the driver to the bike itself.




Is it safe to ride in Cagliari?


We take safety very seriously. Our guides take you on Cagliari’s safest area, bike routes, and quiet streets. We provide safety instructions before each tour. Helmets are strongly recommended even if not mandatory.




Can I change my booking date?


Yes you can change it up to 3 days before the booking time.




What should I wear?


We suggest you to wear something casual and comfortable, appropriate dress for the weather conditions is advised. We also recommend wearing closed toed shoes; sandals or flip-flops are discouraged because of the high chances of toe injuries.




Can you store my luggage / bags while I’m out on tour?


Yes. We are happy to safely hold your bags and luggage at our shop while you’re out on tour.




Do you offer private/corporate/business events?


Yes. Please contact us at info@easycletta.it and will be happy to design a package to suit your requirements.




Do I need to sign a liability waiver before starting a tour?


Yes. Each rider over 18 must sign a waiver and an adult must sign for each minor. To save time starting your ride please download waiver here, sign & date and bring it with you.




How far is your meeting-point from the cruise terminal?


Our location is just 5 minute walk (400 m) from the cruise passengers bus stop!





REQUEST OUR EASYMAP FOR FREE!

EasyMap is our beautiful thematic map of Cagliari's city center.

It is very clear, simple, readable and above all it is FREE!

It has all necessary information for tourists including the location of monuments, parks and gardens.

You will find also a selection of the best sightseeing points and all you must-see attractions.

Once received, keep it in your phone to access it off-line without paying roaming traffic.

Via Giovanni Maria Dettori, 3A

090124 CAGLIARI

info@easycletta.it

+39 324 5831631

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