Question 1

How can I rent a bike?

Accepted Answer

You can book it on-line through our website or you can visit us at our pick up point in Cagliari  Via Giovanni Maria Dettori, 3a.

Question 2

How far is your pick-point from the cruise terminal?

Accepted Answer

Our location is just 5 minute walk (400 m) from the cruise passengers bus stop!

Question 3

Is it possible to leave the bike in another location?

Accepted Answer

No, this is not an option right now.

Question 4

How old do I have to be to be able to rent a bicycle?

Accepted Answer

You must be 18 or older. If the rider is younger than 18, the rider must have a parent or a legal guardian present and must give permission for the minor to ride by signing the, “Release, Waiver, and Liability Agreement”. This is standard paperwork that is filled out by every one of our riders.

Question 5

Is there any deposit required for renting a bicycle?

Accepted Answer

No, we need only a valid ID or passport for your day rental. The deposit is required if you rent a bike for more than one day.

Question 6

Do you offer a pick-up service from the hotel?

Accepted Answer

​Yes, it is an option available. Check it in the booking form while making your reservation.

Question 7

What is included in the rental price?

Accepted Answer

We provide you with a helmet (not mandatory but recommended) , a bottle of water and a map of the city. All bikes have a basket, a security lock and run flat tyres. There is also a liability insurance.

Question 8

What is the liability insurance included?

Accepted Answer

The “Civil Liability” insurance covers the damages that you might cause to a third party or property of third parties when you ride the bike, and the damages that might caused by a malfunction of the bike. The insurance does not cover damages caused by the driver and the theft of the bicycle.

Question 9

Do you rent baby seat?

Accepted Answer

Absolutely. You can rent child seat if your kid weighs less than  22 kg/48,5 lbs.

Question 10

How many miles/kilometers can I do with your electric bike?

Accepted Answer

An e-bike fully charged allows you to ride up to 80 km/50 Miles depending on the level of assistance you required

Question 11

Do I need to make a reservation?

Accepted Answer

In order to guarantee availability of the e-bikes, it is wise to make a reservation ahead of time. Payment in full is required at the time of booking.

Question 12

Can I cancel my reservation?

Accepted Answer

Yes you can. All cancellations must be made by email to info@easycletta.it Cancellations made prior to 3 days of reservation date are fully refunded (except credit card and paypal fees). Cancellations made within 3 days of the reservation date are charged 100% of the price. Reservation no shows are charged in full, and considered non-refundable. If a reservation date is changed from its original date, the changed reservation no longer qualifies for cancellation, is charged in full, and is considered non-refundable.

Question 13

Can I change my booking date?

Accepted Answer

Yes you can change it up to 3 days before the booking time.

Question 14

What should I wear?

Accepted Answer

We suggest you to wear something casual and comfortable, appropriate dress for the weather conditions is advised. We also recommend wearing closed toed shoes; sandals or flip-flops are discouraged because of the high chances of toe injuries.

Question 15

How can I book a tour?

Accepted Answer

However you prefer! You can book it online through our website or you can reach  us at our location in Cagliari,  Via Giovanni Maria Dettori 3a.

Question 16

Where do the tours start?

Accepted Answer

All tours start and finish at our location in Cagliari,  Via Giovanni Maria Dettori 3a.

Question 17

How far is your meeting-point from the cruise terminal?

Accepted Answer

Our location is just 5 minute walk (400 m) from the cruise passengers bus stop!

Question 18

Who can participate in the tour?

Accepted Answer

All interested and willing people are invited to participate. Participants must be able to comfortably ride a bike and be at least 150 cm/59 inches tall. We have also one electric MTB for kids 140 cm / 55 inches, call us for availabiity.

Question 19

What is an electric Bike?

Accepted Answer

It is like a normal bike but with an electric engine which provides assistance to the rider up to 25km/h.

Question 20

Is it difficult to ride an e-bike?

Accepted Answer

Not at all. It is really like riding a conventional bike but with the pleasant help of the engine. You can ride easily also the steeper climbs.

Question 21

How many people are on a trip?

Accepted Answer

The bike tours range from 2 to 8 guests maximum in addition to a guide. We believe small groups are key for providing personal and local experiences.

Question 22

What is included?

Accepted Answer

We provide everything the participants will need for an enjoyable, safe ride including a comfort bike, helmet and a bottle of water.

Question 23

Do you offer a pick-up service from the hotel?

Accepted Answer

Yes, it is an option available. Check it in the booking form while making your reservation.

Question 24

Do you rent baby seat?

Accepted Answer

Absolutely. You can rent child seat if your kid weighs less than  22 kg/48,5 lbs.

Question 25

Do I need to make a reservation?

Accepted Answer

In order to guarantee availability of the e-bikes for the tour, it is wise to make a reservation ahead of time. Payment in full is required at the time of booking.

Question 26

Do I need to sign a liability waiver before starting a tour?

Accepted Answer

Yes. Each rider over 18 must sign a waiver and an adult must sign for each minor. To save time starting your ride please download waiver here, sign & date and bring it with you.

Question 27

Can I cancel my reservation?

Accepted Answer

Yes you can. All cancellations must be made by email to info@easycletta.it Cancellations made prior to 7 days of reservation date are fully refunded (except credit card and paypal fees). Cancellations made within 7 days of the reservation date are charged 100% of the price. Reservation no shows are charged in full, and considered non-refundable. If a reservation date is changed from its original date, the changed reservation no longer qualifies for cancellation, is charged in full, and is considered non-refundable.

Question 28

What if rains?

Accepted Answer

Tours are conducted rain or shine. In case of extreme weather or unsafe surface conditions Easycletta reserves the right to cancel the tour. In this case you may either reschedule or request a full refund.

Question 29

What is the policy for damage?

Accepted Answer

Our bikes have a liability  insurance that covers the damages that you might cause to a third party or property of third parties when you ride the bike, and the damages that might caused by a malfunction of the bike. The insurance does not cover damages caused by the driver to the bike itself.

Question 30

Is it safe to ride in Cagliari?

Accepted Answer

We take safety very seriously. Our guides take you on Cagliari’s safest area, bike routes, and quiet streets. We provide safety instructions before each tour. Helmets are strongly recommended even if not mandatory.

Question 31

Can I change my booking date?

Accepted Answer

Yes you can change it up to 3 days before the booking time.

Question 32

What should I wear?

Accepted Answer

We suggest you to wear something casual and comfortable, appropriate dress for the weather conditions is advised. We also recommend wearing closed toed shoes; sandals or flip-flops are discouraged because of the high chances of toe injuries.

Question 33

Can you store my luggage / bags while I’m out on tour?

Accepted Answer

Yes. We are happy to safely hold your bags and luggage at our shop while you’re out on tour.

Question 34

Do you offer private/corporate/business events?

Accepted Answer

Yes. Please contact us at info@easycletta.it and will be happy to design a package to suit your requirements.

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